Refund Policy

Operations and counsel must confirm exact refund processes and timelines. Until then, the sections below describe categories only — not guaranteed SLAs.

Pending: fill with actual processes and timelines from operations/counsel before treating this as final policy.

Failed INR Payments

Where an INR-related payment fails before settlement, IndX will follow the bank and payment-rail outcome. Confirmed timelines will be published when operations confirms them.

Payments From Third-Party Accounts

IndX expects funds and payouts to match the verified account holder’s name. Third-party payments may be rejected or delayed pending review.

Cancelled or Expired Orders

Quotes and orders can expire. If an order is cancelled or expires before completion, follow the status shown in the IndX app.

Deposits on Unsupported Networks

Deposits on unsupported networks or to the wrong address type may be unrecoverable. Contact support with the transaction hash; recovery is not guaranteed.

Refund Timelines

Numeric working-day timelines are pending confirmation and will be listed here when available.

How to Request a Refund

Contact support via the contact page with your order ID, registered email and a short description. Do not share passwords or OTPs.